FAQs

  • Inside Riyadh: on the same day
    Outside Riyadh: within 1-3 working days
    Friday is off

  • We strive to ensure that all of our customers are satisfied with their purchases. If you are not satisfied with your order, please refer to our Returns Policy page for detailed information on returns.

  • Perfumes, socks, glasses and accessories in general


    The customer has the right to request one request, either for exchange or return


    Discounted products are not subject to return, only exchange
    Submitting an exchange or return request can be done via WhatsApp only.

  • International shipping policy:

    International shipping duration:

    Gulf countries: within 4-6 days
    Rest of the world: within 8-11 days
    Friday is off

    1- Cash on delivery service is not available

    2- Exchange or return service is not available

    3- If the customer does not receive it, he will be subject to a fee of 200 riyals for the first half kilo + 30 riyals for each additional half kilo.

  • Yes, the safety of our customers is our top priority. Our website uses advanced encryption technologies to ensure the protection of your information.

  • We accept a variety of payment methods, including Visa, Master, Mada, American Express, Tamara, Tabby, and others.

  • We prioritize your security. Our website uses advanced SSL (Secure Socket Layer) encryption to protect your personal and financial information. This means that your details are transmitted securely every time you submit any form of data on our website.

  • Please contact us through the communication channels available through our website, then the response usually takes 1-2 business days, and the complaint will be resolved within 7-9 business days.

    All you have to do is visit our contact page so we can help you.