Refund policy
Exchanges
- Exchanges are accepted within 7 days of receiving your order.
Returns
- Returns are accepted within 3 days of receiving your order.
Product Conditions
- All returned or exchanged items must be in their original condition and unused.
Shipping Costs
- The customer is responsible for shipping costs for both exchanges and returns.
- Shipping costs within Riyadh are 30 SAR.
- Shipping costs within Saudi Arabia are 50 SAR.
- For shipping outside of Saudi Arabia, please contact us for a quote.
- The cost of exchange is 50 SAR, while the cost of return is 25 SAR.
Exchange Requirements
To request an exchange, please include the following information:
- Customer name
- Order number
- Product name
- Image of the product
How to Initiate a Return or Exchange
- Contact us via email or phone to initiate a return or exchange.
- Provide the required information (see above).
- Once your request is approved, you will receive instructions on how to return the item.
- Once we receive the returned item, we will process your refund or exchange within 3 business days.
Additional Notes
- All refunds will be issued to the original payment method.
- We reserve the right to refuse any return or exchange that does not meet our policy requirements.
Contact Us
For any questions or concerns regarding our return and exchange policy, please contact us:
- Email: seasondegreeteam@gmail.com
- WhatsApp: +966 50 513 1054
We strive to provide our customers with a seamless and hassle-free return and exchange experience. If you have any questions or concerns, please do not hesitate to contact us.