Shipping policy

1. Domestic Shipping Time:

  • Within Riyadh: Ships on the 2-3 business days.

  • Outside Riyadh: Ships within 2-5 business days.

  • Friday: Holiday.

2. International Shipping Time:

  • Gulf countries: Ships within 4-6 days.

  • Rest of the world: Ships within 8-11 days.

  • Friday: Holiday.

3. Delivery Times:

  • Deliveries are made between 8 AM and 10 PM.

4. How will the shipping company contact me?

  • The shipping company will contact the customer via:

    • WhatsApp

    • Phone call

    • SMS message

5. Shipping Company:

  • The shipping company we use is Dispatch.

6. Shipping Fees:

  • Shipping cost within Saudi Arabia: 30 SAR.

7. International Shipping Policy:

  • Cash on delivery is not available.

  • Exchange or return is not available.

  • If the customer fails to receive the order, the following charges will apply:

    • 200 SAR for the first half kg.

    • 30 SAR for every additional half kg.

8. What should I do if I have an issue or complaint?

  • If you have any issues or complaints, please contact us via the communication channels available on our Contact Us page.

  • We usually respond to complaints within 1-2 business days.

  • Complaints will be resolved within 3 business days.